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Incident
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Ticket Details
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Account Name
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Adidas
Aditya Birla Fashion - Louis Philippe
Ample Technologies
Aster Pharmacy
Ather Energy
Aurelia
Biba
Binsina Pharmacy
Calvin Klein
Campus Shoes
CaratLane
DO IT
FabAlley
HP
Kapil Agency
Lenskart
Malabar Gold
Maple
Marks & Spencer
Mitul Enterprise
Nicobar
O2 Spa
Pantaloons
Rangriti
Raymond
Red Tape
RJ Corp
Sharaf DG
Edrio
SP Lifestyle
Specsmakers
Soch
SSIPL
Tanishq
TCNS
Unicorn
Unlimited
Urban Ladder
Vision Express
W
Zivame
Internal
Indya
Ximi Vogue Retail
Devyani International
Mystique
Health & Glow
Others
Jockey
Elleven
Mufti
Biba Dubai
Puma
Shree Lifestyle
Costa Coffee
ABFRL
OMA Living
OneStop
Aditya Birla_Amerial Eagle
Deerika Hypermart
Clovia
V-Bazaar
Adi Sports (India) Private Limited
Rare Rabbit
Store Name
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Store Code
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2864
418
422
439
3153
833
834
836
837
841
843
845
846
955
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339
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1132
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229
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3221
Account Level
Category_Subcategory
*
Data Unavailability_No Footfall Data
FF Data Accuracy_Inaccurate data
Dashboard Login Issue_Dashboard Inaccessible
Dashboard Login Issue_Unable to Login
Ticket related Query _Query on an existing ticket
Ticket related Query _Wrong ticket generated
Ticket related Query _Tech Visit Request
Ticket related Query _How to open/close a ticket
Camera Access Issue_How to access the camera through DVR
Camera Access Issue_How to view past recordings
Video Feeds Required _Video Feeds required for specific days/hours
Store update_ Device install/de-install
Store update_Suspend data reporting
Store update_Store details updation request
Store Update_Staff Uniform Change
Store Update_Store renovation/relocation
Store Update_Re-installation of shopR360 application.
Store Update_Wi-Fi password change
Contact Details Update_Email Update
Contact Details Update_Phone Number Update
Duplicate Ticket
New Store Status/Concern
Others_Query Not related to ShopR360
Others_Client SPOC Availability Update
Others_Query to client internal team
Others_ShopR360 Process & Product Query
B55
MTD Report _Timing changes
MTD Report_Add or remove recipients
MTD Report_ Store Uptime Report Required
Priority Level
— Default —
Low
Normal
High
Emergency
Pending With
*
Farhat
Vinit
Anu
Abhishek
Som
Ankur
Sunny
Nakul
Amit
Nikhil
Subject
*
Remark
Please write a comment..
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Resolution Types
*
Open
Data Availability_Data status shared (All data available)
Data Availability_Old FF Data Shared
Data Availability_Data showing now; appeared late in dashboard
Data Availability_Shared store-level ticket details
Data Availabilty_Store level Issue _Confirm by client(Power/Internet issue,stock movement)
Data Availability_Pending variance audits done and data reported
Data Availability_Build issue resolved and reported data
Data Availability_Store was in SO; Live now
Data Availability_Tech visit done and issue resolved
Data Avalability_Reset WiFi password; data available now
Accuracy_Audit Okay
Accuracy_Audit Okay (Staff with no or Improper gesture)
Accuracy_Audit Okay (Repeat)
Accuracy_Audit Okay (Staff with no or improper gesture ++Repeat)
Accuracy_Audit Okay (Image walk-through done)
Accuracy_Video feeds shared
Accuracy_Shared past audits
Accuracy_Changed Entry and ROI Mask or Trigger line and post-audit shared
Accuracy_Camera angle fixed_Post Audit Shared
Accuracy_Device Relocation done_Post audit shared
Accuracy_Camera resolution and configuration Improved_Post Audit shared
Accuracy_App recalibrated and post-audit shared
Accuracy_App recalibrated and post-audit shared (Staff_NU)
Accuracy_Dashboard issue; data correct now
Accuracy_Data change-process shared
Accuracy_Device reset and configured; post-audit shared
Accuracy_Store range & audit process shared
Accuracy_Entry zone image shared
Accuracy_New uniform configured
Accuracy_Entry Outside Sensomatic
Dashboard Login_Resolved dashboard issue
Dashboard Login_Created & shared new credentials
Dashboard Login_ Add/Remove new recipients
Query on Existing Ticket_System connected now
Query on existing ticket_Store level issue (confirmed by store)
Acknowledged_Store Issue resolved
Issue Resolve _Device Type corrected in DB
Tech visit approval Awaited from client
Tech visit done and issue resolved/tech
Query on Existing Ticket_Steps to open/close a ticket shared
Cam Access_Steps to access camera via DVR shared
Cam Access_Steps to view past recordings shared
Video feeds shared with client post QA
New Store Installation Request_Approval Required from client HO
New Store Installation_Status/Details Provided
Data reporting stopped basis client request
Store meta data updated basis client request
New uniform configured and informed client
Build re-installed/reconfigured and informed client
Reset the password in device and verified data coming
Contact Details Update _Done in system and contact matrix
Duplicate Ticket
Sales Query_Forwarded to BD via email
Informed client of SO status
Closed with No Action & Client’s Acknowledgement
ShopR360 Basic info_ Training given on call/email
Info shared _Footfall SMS Service Suspended
MTD Report _Timing changed
MTD Report_Required changes Done
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